To register for a CaraGala.com account, you will need to provide your name, email address and password. After registration, you can navigate to My Account to update your name, email address, password and manage shipping and billing addresses. You wil

<p style="text-align: justify;">To register for a CaraGala.com account, you will need to provide your name, email address and password. After registration, you can navigate to My Account to update your name, email address, password and manage shipping and billing addresses. You will also be able to view your Order History and manage your Product Subscriptions.</p>

What information is required to register for an account?

Please note that passwords are case-sensitive.  If you have forgotten your password, click on the “Forgot password?” link on the Login page or click here and follow the instructions to reset it. Don’t forget to check your spam folders if you do not r

<p style="text-align: justify;">Please note that passwords are case-sensitive. &#xA0;If you have forgotten your password, click on the &#x201C;Forgot password?&#x201D; link on the Login page or <a href="https://www.caragala.com/account/login#recover" rel="noopener noreferrer" target="_blank">click here</a> and follow the instructions to reset it. Don&#x2019;t forget to check your spam folders if you do not receive the reset email within a few minutes.</p>

I forgot my password. How do I login?

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My Account

CaraGala HelpCenter

How do I purchase products?

I’m not able to place an order on the website.

I’m having trouble applying a discount code.

My credit card was declined.

Can I change or cancel my order?

Where can I get products that are out of stock?

How can I track my package?

How can I find the status of my order?

Can I purchase CaraGala products on Amazon?

Do you have discounts or promo codes that I can use for my order?

Where can I find your authorized retail partners?

Orders

Tell me about your subscription program.

Can I update my subscription?

Regimens are already discounted. Do I also receive an additional discount for subscribing?

Subscriptions

Where does CaraGala ship?

How do I qualify for free shipping?

What are your shipping costs and delivery times?

How will I know when my order ships?

How can I edit my shipping address?

The tracking says my order was delivered but I have not received the package.

What if my package arrives damaged?

Shipping & Tracking

What is your Return Policy?

Do you offer free return shipping?

Can I exchange a product?

What items are non-refundable?

How soon will I get my refund?

What method of payment will be used for my refund?

Can I return single items from a Regimen set?

Can I return product from different orders in one return shipment?

I received a FREE gift but need to return a product. Do I have to return the gift?