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CaraGala HelpCenter logo

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How do I purchase products?

CaraGala products may be purchased online at or through one of our authorized retail partners.

I’m not able to place an order on the website.

If you’re having trouble placing an order, please close your web browser and try again or purchase through an incognito window.  If you still experience issues at checkout, please contact us at [email protected] or through our web chat. Our agents

I’m having trouble applying a discount code.

Promotional codes are limited to one code per order, and in some cases, promotions can only be redeemed once per person. Offers cannot be used in conjunction with other promotion codes. All promotion codes are available for a limited time and cannot

My credit card was declined.

If you receive an error message at checkout that your credit card has been declined, please check that the billing address on the credit card matches your account or order billing address, confirm your card has not expired and try re-entering your ca

Can I change or cancel my order?

If you realize that you’ve made a mistake with your order, please contact us immediately at [email protected] or through our web chat and we’ll do our best to help correct the error before processing. If your order has already been processed and s

Where can I get products that are out of stock?

We try our best to replenish stock as quickly as possible. Here’s what you can do in the meantime: Sign up for our mailing list to received notifications and alerts about new items or items that are back in stock.

How can I track my package?

When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 2-3 business days after the order has been placed. The email will contain shipment details, your tracking number, and a pack

How can I find the status of my order?

To find the status of your orders, view your Order History. Please note that Order History may not update until the product(s) have shipped or until the selected carrier confirms receipt of the shipment. If you are unable to locate tracking informati

Can I purchase CaraGala products on Amazon?

CaraGala products are only available for sale through or other authorized retail partners.

Do you have discounts or promo codes that I can use for my order?

The best way to learn about any product discounts or promotions is to sign up for our email list. We will let you know about new product launches and news or special offers. While we may not offer discounts often, our regimens and gift sets are a gre

Where can I find your authorized retail partners?

While we’re developing our complete list of authorized retail partners, please contact [email protected] to find store locations where our products are sold. If you are interested in becoming an authorized retail partner, please send an email to s