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Returns & Exchanges

9 articles

Articles

What is your Return Policy?

We love our products and believe you will love them too. If for any reason, you are not satisfied with your product, please send an email to [email protected] or open a web chat within 30 days of your purchase. We will provide a return authorizati

Do you offer free return shipping?

Shipping fees are non-refundable and customers are responsible for the cost of returning products. We are able to offer discounted return shipping which can be deducted from the refund or store credit provided. We recommend that you use a shipping se

Can I exchange a product?

If the product is unopened, we offer exchanges for another product of equal or greater value. Customers are responsible for return shipping charges, any price difference for replacement products and for the cost of shipping the replacement products i

What items are non-refundable?

Any items marked as final sale, free gifts or promotional items with a retail value, and shipping costs are non-refundable.

How soon will I get my refund?

Refund processing times for returned orders is typically 4 to 5 business days from the day we receive the return. After your refund is initiated, your financial institutions settlement policies will determine when your refund posts to your method of

What method of payment will be used for my refund?

Approved return refunds are processed to the original form of payment, unless you specifically request store credit. If your purchase was made on a card that is no longer active, we are only able to issue store credit.

Can I return single items from a Regimen set?

Regimen sets and any gift sets may be returned in whole or in part on a case-by-case basis. Although a full refund is not guaranteed, subject to the Return Conditions in our Returns Policy, in the case of a partial return, each item of the set will b

Can I return product from different orders in one return shipment?

If you have multiple returns, you may consolidate products from multiple orders into a single shipping package. The return shipment must follow our return policy instructions and reference all applicable return authorization numbers for the orders.

I received a FREE gift but need to return a product. Do I have to return the gift?

If you received a FREE product or FREE gift with your purchase, you must include it with your return shipment to be eligible for a full refund, less shipping costs.