Shipping & Tracking

Where does CaraGala ship?

CaraGala currently ships to all 50 US States, APO/FPO/DPO Military addresses and some US protectorates such as Puerto Rico and the US Virgin Islands. At this time, CaraGala does not ship internationally, including Canada.

How do I qualify for free shipping?

To qualify for Standard Free Shipping, the product order value (excluding discounts, promotional codes, tax, and shipping) must be at least $50. Our Standard Free Shipping method is UPS Ground unless your order is shipping to a US P.O. Box which requ

What are your shipping costs and delivery times?

Orders placed Monday through Friday usually ship within 2-5 business days. A “business day” is Monday through Friday, excluding US holidays. Orders placed on weekends or holidays will begin to be processed the next available business day. Our Standar

How will I know when my order ships?

Your shipment tracking number(s) will be sent by email after your order has been processed. We are only able to provide the tracking information supplied by the selected carrier. If you cannot locate the original shipment confirmation email, you may

How can I edit my shipping address?

Unfortunately, we’re unable to make edits to shipping addresses after your order has been processed. If you realize that you’ve made a mistake, please contact us immediately at [email protected] or through our web chat and we’ll do our best to hel

The tracking says my order was delivered but I have not received the package.

We’re sorry to hear that you’re experiencing delivery issues. Typically, these issues are the result of carriers incorrectly marking packages as delivered based on the GPS coordinates of the delivery vehicle. If you still do not have your package wit

What if my package arrives damaged?

If your products were damaged during transit, please save the package and the product. Notify us immediately at [email protected] and send a picture of the damage if possible. We will process a return shipment so we can inspect the damaged product