Return to CaraGala

Our Story

My Account

CaraGala HelpCenter

<p style="text-align: justify;">If you&#x2019;re having trouble placing an order, please close your web browser and try again or purchase through an incognito window. &#xA0;If you still experience issues at checkout, please contact us at <a href="mailto:support@caragala.com" id="isPasted">support@caragala.com</a> or through our web chat. Our agents are not able to accept orders over the phone or by email or web chat for security reasons.</p>

If you’re having trouble placing an order, please close your web browser and try again or purchase through an incognito window.  If you still experience issues at checkout, please contact us at support@caragala.com or through our web chat. Our agents

I’m not able to place an order on the website.

Orders

How do I purchase products?

I’m having trouble applying a discount code.

My credit card was declined.

Can I change or cancel my order?

Where can I get products that are out of stock?

How can I track my package?

How can I find the status of my order?

Can I purchase CaraGala products on Amazon?

Do you have discounts or promo codes that I can use for my order?

Where can I find your authorized retail partners?

What information is required to register for an account?

I forgot my password. How do I login?

Tell me about your subscription program.

Can I update my subscription?

Regimens are already discounted. Do I also receive an additional discount for subscribing?

Subscriptions

Where does CaraGala ship?

How do I qualify for free shipping?

What are your shipping costs and delivery times?

How will I know when my order ships?

How can I edit my shipping address?

The tracking says my order was delivered but I have not received the package.

What if my package arrives damaged?

Shipping & Tracking

What is your Return Policy?

Do you offer free return shipping?

Can I exchange a product?

What items are non-refundable?

How soon will I get my refund?

What method of payment will be used for my refund?

Can I return single items from a Regimen set?

Can I return product from different orders in one return shipment?

I received a FREE gift but need to return a product. Do I have to return the gift?

I’m not able to place an order on the website.Updated 3 years ago