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<p>If you received a FREE product or FREE gift with your purchase, you must include it with your return shipment to be eligible for a full refund, less shipping costs.</p>

If you received a FREE product or FREE gift with your purchase, you must include it with your return shipment to be eligible for a full refund, less shipping costs.

I received a FREE gift but need to return a product. Do I have to return the gift?

Returns & Exchanges

How do I purchase products?

I’m not able to place an order on the website.

I’m having trouble applying a discount code.

My credit card was declined.

Can I change or cancel my order?

Where can I get products that are out of stock?

How can I track my package?

How can I find the status of my order?

Can I purchase CaraGala products on Amazon?

Do you have discounts or promo codes that I can use for my order?

Where can I find your authorized retail partners?

Orders

What information is required to register for an account?

I forgot my password. How do I login?

Tell me about your subscription program.

Can I update my subscription?

Regimens are already discounted. Do I also receive an additional discount for subscribing?

Subscriptions

Where does CaraGala ship?

How do I qualify for free shipping?

What are your shipping costs and delivery times?

How will I know when my order ships?

How can I edit my shipping address?

The tracking says my order was delivered but I have not received the package.

What if my package arrives damaged?

Shipping & Tracking

What is your Return Policy?

Do you offer free return shipping?

Can I exchange a product?

What items are non-refundable?

How soon will I get my refund?

What method of payment will be used for my refund?

Can I return single items from a Regimen set?

Can I return product from different orders in one return shipment?

Tell me about CaraGala's product ingredients and certifications.

Where are your products made?

Are CaraGala products tested on animals?

What is the difference between PAO and Expiration Date?

Products & Ingredients

I received a FREE gift but need to return a product. Do I have to return the gift?Updated a year ago