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CaraGala HelpCenter logo

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What is your Return Policy?

We love our products and believe you will love them too. If for any reason, you are not satisfied with your product, please send an email to [email protected] or open a web chat within 30 days of your purchase. We will provide a return authorization number and mailing information. We will be happy to credit your account for the full amount of your purchase, minus shipping. Shipping fees are non-refundable. While we understand that sometimes it takes a few tries to realize a product isn’t right for your skin, we will not accept returns or exchanges for any items where more than half of the product has been used. We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to irregular or excessive returns and potential fraudulent or criminal activity.

We cannot ensure that we will be able to properly handle your return without the return authorization number. Returns must be postmarked within 2 weeks of receiving the return authorization number, otherwise the applicable refund will be forfeited. Returns without a return authorization number will incur a fee of 15% of the order total and less any shipping costs.

If you received a free gift with your purchase, the gift must be included in the return, otherwise the cost of the free item will be deducted from the refund.

All items purchased directly from CaraGala.com may be accepted for a return. If you purchased a CaraGala product from one of our authorized retailers, please contact them for assistance.

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