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<p style="text-align: justify;">Any items marked as final sale, free gifts or promotional items with a retail value, and shipping costs are non-refundable.</p>

Any items marked as final sale, free gifts or promotional items with a retail value, and shipping costs are non-refundable.

What items are non-refundable?

Returns & Exchanges

How do I purchase products?

I’m not able to place an order on the website.

I’m having trouble applying a discount code.

My credit card was declined.

Can I change or cancel my order?

Where can I get products that are out of stock?

How can I track my package?

How can I find the status of my order?

Can I purchase CaraGala products on Amazon?

Do you have discounts or promo codes that I can use for my order?

Where can I find your authorized retail partners?

Orders

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I forgot my password. How do I login?

Tell me about your subscription program.

Can I update my subscription?

Regimens are already discounted. Do I also receive an additional discount for subscribing?

Subscriptions

Where does CaraGala ship?

How do I qualify for free shipping?

What are your shipping costs and delivery times?

How will I know when my order ships?

How can I edit my shipping address?

The tracking says my order was delivered but I have not received the package.

What if my package arrives damaged?

Shipping & Tracking

What is your Return Policy?

Do you offer free return shipping?

Can I exchange a product?

How soon will I get my refund?

What method of payment will be used for my refund?

Can I return single items from a Regimen set?

Can I return product from different orders in one return shipment?

I received a FREE gift but need to return a product. Do I have to return the gift?

What items are non-refundable?Updated 2 years ago